At Center City Print, we value our customers and strive to provide the highest level of service and quality products. We understand that sometimes returns are necessary, and we are here to assist you with any concerns you may have.
Eligibility for Returns:
- Our return policy covers products that are defective, damaged, or incorrect due to an error on our part. We want to ensure you receive the correct product in excellent condition.
- Customized or personalized items cannot be returned unless they are defective or damaged.
- If you believe you have received a defective, damaged, or incorrect item, please contact our customer service team within 7 business days of receiving your order. They will guide you through the return process.
- Before returning any item, please provide us with clear photos or detailed descriptions of the issue to help us assess the problem and find the best solution.
- Once we have reviewed your request and approved the return, we will provide you with instructions on how to proceed.
- Depending on the nature of the issue, we may offer one of the following options:
- Replacement: We will send you a new, corrected item at no additional cost.
- Refund: If a replacement is not possible, we will issue a refund for the defective or damaged item, including any shipping charges paid.
Standard Turnaround Time:
Our standard turnaround time for printing orders is 3-7 business days. Please keep this in mind when requesting a return, as we will need time to process and resolve the issue promptly.
If you have placed an expedited order with us, please note that additional fees may apply. These fees cover the costs associated with prioritizing your order to meet your requested deadline. However, if there are any issues with the expedited order, we will still address them promptly and provide a resolution.
Packaging and Shipping:
- When returning an item, please ensure it is securely packaged to prevent any further damage during transit.
- We recommend using a reliable shipping method that provides tracking information to ensure the safe return of the item. Please note that customers are responsible for the return shipping costs unless the return is due to an error on our part.
Our dedicated customer service team is available to assist you throughout the return process. For assistance with a return, please contact [email protected] or call us at 570-209-7343. We appreciate your understanding and cooperation as we work together to resolve any issues and ensure your satisfaction.